Privacy Policy

Assistara L.L.C-FZ ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect through the website assistara-solutions.com, how we use it, and the rights you have.

1. Data controller

The data controller is Assistara L.L.C-FZ, Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. You can reach us via our contact form.

2. What data we collect

We only collect the data you choose to provide and the minimal technical data needed to keep the website secure.

Data you provide via the contact form

• Full name
• Email address
• Company name (optional)
• Subject and the content of your message

Data collected automatically

• Your IP address and basic request metadata, used solely for security, anti-spam and abuse prevention.

We do not use advertising cookies and we do not track you across other websites.

3. Why we process your data and legal basis

• To respond to your enquiry — processing is based on your request and your consent given when submitting the form.
• To secure the website and prevent spam/abuse — processing is based on our legitimate interest in protecting our systems and recipients.

4. Service providers (processors)

We share data only with carefully selected providers who process it on our behalf:

• Vercel Inc. — website hosting and infrastructure.
• Resend (Plus Five Five, Inc.) — delivery of contact form messages by email.
• Cloudflare, Inc. — anti-bot protection (Turnstile), when enabled.

These providers may process data outside your country of residence. Where applicable, such transfers are governed by appropriate safeguards (such as Standard Contractual Clauses).

5. How long we keep your data

We keep contact messages only for as long as necessary to handle your request and for a reasonable follow-up period, after which they are deleted or anonymised. Security and anti-abuse logs are kept for a short period only.

6. Your rights

Depending on your jurisdiction, you may have the right to access, rectify, erase, restrict or object to the processing of your personal data, as well as the right to data portability. You may also withdraw your consent at any time. To exercise these rights, contact us via our contact form. You may also have the right to lodge a complaint with your local data protection authority.

7. Data security

We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), restricted access, and anti-spam protections on our forms. The recipient address of our contact form is never published on this website.

8. Children

The Website is intended for businesses and is not directed at children. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest version.